Frequently Asked Questions


If you are having computer difficulty stop by our walk-in center in Bass Library (lower level, room L05), or call 203 432 5242. Or, you can email (if it’s not completely busted!)

If you are having a problem with a cluster computer or cluster printer (including the new WEPA kiosk in the TV/Buttery area),  contact cluster.support@yale.edu or call 203 432 5242

To register a party that you plan to host, please fill out this form and turn it in to the master’s office.

  • If you are locked out of your room between the hours of 8:00 am to 5:00 pm, drop by the Master’s office and speak to any master’s aide working. They will make sure you have proxy key to get back into your entryway and room.
  • If you are locked out of your room after 5:00 pm, call Alex Mastroyannis, 203-436-0738.

Mail and Packages sent through the US Postal Service

  • (Your Name)
  • P.O. Box (Your PO Box #)
  • New Haven, CT 06520-(last four digits of your PO Box)

Ordering online from sites that do not accept a PO Box

  • leave off PO; [use only the word box] Box 000000

When using a private carrier such as Fed Ex, DHL or UPS (not to be confused with USPS, US Postal Service)